Delivery & Returns

 

Our working hours are: Monday - Friday 9am - 5pm not including bank holidays.

Delivery 

Currently delivery is to the United Kingdom, Northern Ireland, Guernsey, Jersey and the Isle of Man only.

Please note, the UK shipping rate is for mainland UK.

Shipping for Northern Ireland is automatically calculated at checkout and is based upon weight.

Jersey, Guernsey and the Isle of Man have their own shipping rate. Please select the correct country at checkout.

Please do not select United Kingdom if you require your order to be shipped outside of the United Kingdom.

Orders are dispatched within 5 working days. If in the unlikely event, your order will take longer to be sent out to you, we will contact you to let you know.

Delivery rates are as follows:

UK:

£3.95 for small lightweight parcels within the Royal Mail small parcel dimensions

£5.95 all other parcels

FREE DELIVERY on orders over £60

Shipping for all other destinations is calculated at checkout.

Pre-Order Items

Should you place an order for a "pre-order" item, any items placed within the same order will be sent when your full order is available. If you'd like any 'in stock' items to be sent out immediately an additional postage charge will apply. Just contact us to make the request.

Returns

We hope that your are delighted with your purchase but if you would like to return an item, please contact us by email at hello@whitebarnhome.co.uk within 14 days of receiving your order. 

Items must be returned within 14 days of receiving your request for a return. Items must be returned complete, in perfect condition, unused and with it's original packaging. We will not be able to refund any postage charges. Postage for returns are at the customers cost.

Damaged items

If you receive an item that is damaged in transit please email us immediately at hello@whitebarnhome.co.uk and do not dispose of the damaged item. Our courier will need photographic evidence of the damaged item and the packaging that your order arrived in, for us to make a claim.

Please note that when viewing images of products online, colours can appear slightly differently from monitor to monitor, and on mobile phone screens depending on the device and it's settings. We cannot arrange a return on the basis of a how a products colour appears on your own screen. However you can return a product for a refund if it is not suitable at the your own expense.

Photo's required:

An image of the damaged item and an clear image of the packaging including the box that your order arrived in. 

Please ensure you unpack and check your order as soon as it arrives. We cannot make a claim for damaged items if you do not let us know within 7 days of receipt.